1. Who can book or purchase Government Publication?

Any citizen of India can avail the facility of online purchase of Government Publications.

2. Is it mandatory to do registration?

Yes.

3.Which Government Publications are sold online?

All Government Publications as per list (link to list of Government Publications) including Government Diaries and Calendars which are meant for sale are available for online sale subject to availability. The lists of Government Publications are subject to modification from time to time.

4.How many times can an individual purchase the Government Publications?

No limitation for purchase of Government Publications except Government Diaries and Calendars. The Government Diaries and Calendars can be booked only once with one user ID for a particular year.

5. Is Government Diary and Calendar a Government Publication?

Yes.

6. What is the period of online booking of Govt. Diaries and Calendars?

The period for online booking of Government Diaries and Calendars are normally be one month which is commenced from the month of December to January of next year depending upon the availability of stock.

7. Can Diaries, Calendars and other Publications be purchased together?

Yes.

8. What is the packing and forwarding cost and how it is calculated?

The packing cost is calculated as per the Government norms framed for the purpose. The forwarding cost will be the actual cost as per the tariff of India Post. The packing and forwarding cost will be charged extra over basic cost.

9. Who is the logistic partner for online sale of Government Publication?

India Post of Government of India.

10. What is the Payment policy?

The payment towards the online sold Government Publications will be made online through the “Payment Gateway” of HDFC Bank which accepts the majority of Credit cards, Debit Cards, Net Banking systems etc.

11. What is the Return policy?

Normally there is no provision for return of Government Publications once sold online and despatched. However, the defective Government Publications only against the manufacturing defects can be replaced by person during working hours in any Government working days within one week of the receipt of the consignment.

12. What is the Cancellation policy?

Government Publications once booked online can be cancelled within 24 hours of online booking.

13. What is the cost of Government Diaries and Calendars?

The cost of Government Diaries and Calendars varies every year depending on its quality and contents. The cost of other Government Publications remains same.

14. Can anyone purchase Diaries and Calendars in offline mode?

Yes, Government Diaries and Calendars are also available in offline mode for sale in the sale counters meant for the purpose at Odisha Government Press, Cuttack and at Jayadev Bhawan, Bhubaneswar. Apart, sale counters are also being opened at different branch presses located at Keonjhar, Deogarh, Bhawanipatna, Chhatrapur and Balangir to facilitate offline sale of Government Diaries & Calendars. Facility of MPOS is also available for payment through credit card and debit card during offline sale.

15. Can the consignment be tracked online?

The beneficiary can track the consignment with the help of POD(Proof of Delivery) in the Government Website of India Post i.e. www.indiapost.gov.in.